Configuration - Automatic SSL

• Prerequisite
• Tab Overview
• Provider Tab
• SSL Orders Tab
• Logs Tab
• Recommended Operating Flow
• Practical Notes

This section controls how SSL certificates are issued and monitored for your instances.

Prerequisite

Before using automatic issuance, configure at least one SSL provider in Integrations. For most environments, this is Let's Encrypt. If your hosting server already runs its own automatic SSL engine, avoid enabling both automation layers to prevent conflicts.

• Integrations (Configuration)

Tab Overview

• Provider: global SSL automation settings
• SSL Orders: live queue of certificate orders
• Logs: technical request/response history

Provider Tab

Use this tab to configure:

• Automatic SSL Provider
• Retry Frequency (hours)
• Fail After (hours)

How these settings work:

• Automatic SSL Provider selects which enabled integration handles orders.
• Retry Frequency controls how often retryable orders are processed again.
• Fail After defines the timeout window after which unresolved orders are marked as failed.

Practical tuning:

1. Keep retry interval short enough for normal DNS propagation delays.
2. Keep fail window long enough for external DNS/provider latency.
3. Revisit values after incidents where many orders stay pending too long.

SSL Orders Tab

This tab is the operational list of certificate orders. Typical row data includes:

• order ID
• user
• domain set
• provider
• status
• created/updated timestamps

Common statuses:

• pending
• in_progress
• awaiting_dns_propagation
• finished
• failed
• abandoned
• skipped

Available row actions (status-dependent):

• Show Logs
• Process Now
• Abandon

Operational guidance:

• Use Process Now after fixing prerequisites (DNS records, domain routing, provider config).
• Use Abandon for orders you intentionally want to stop and not reprocess automatically.

Logs Tab

Use this tab to inspect request-level SSL processing data, including:

• SSL order ID and action
• request payload
• response payload
• processing time
• update timestamp

This is the primary place to diagnose integration, validation, or provider communication issues.

Recommended Operating Flow

1. Confirm provider setup in Integrations.
2. Set provider and timing values in Provider.
3. Monitor SSL Orders for failed or long-pending records.
4. Open Logs for root-cause analysis before retrying.
5. Reprocess only after DNS/domain issues are resolved.

Practical Notes

• In DNS-related failures, fix DNS first and retry afterward.
• For repeated failures, validate provider credentials and integration health before reprocessing.
• Review failed/abandoned orders regularly to avoid delayed go-live windows.