Introduction

Welcome to the PanelAlpha Troubleshooting Center — your resource for diagnosing and resolving issues with your PanelAlpha installation.

How to Use This Resource

The Troubleshooting Center is organized by category to help you find solutions quickly:

1. Identify your issue category in the directory below.
2. Navigate to the relevant section using the sidebar menu.
3. Follow the step-by-step guides provided.

Use the Search tool across both the Documentation and the Troubleshooting Center to locate solutions by keyword.

Troubleshooting Directory

Category	Description	Common Issues
Installation Issues	Problems during initial setup and wizard configuration	Setup failures, system requirement issues
Configuration Problems	Issues with system settings and configurations	Plan setup errors, SSL configuration problems
Client Area Issues	Problems with the client-facing interface	Instance management errors, user access problems
Integration Problems	Issues with third-party service connections	API connection failures, authentication problems
Diagnostic Tools	Tools and utilities for system diagnosis	Using diagnostic mode, resolving common error messages
Backup & Snapshot Issues	Problems with backup creation, restoration, and management	Snapshot tool errors, storage connectivity issues, restoration failures

Advanced Support

If you cannot find a solution here, follow these steps before contacting support:

1. Check System Status: Review the Health Check to verify system components.
2. Prepare Information: Collect relevant error messages and system logs.
3. Contact Support: Reach out to our technical support team (opens new window) for personalized assistance.

Using System Logs for Support

Providing system logs helps our team resolve issues faster:

1. Download the system logs from Admin Area → Logs (available in .zip format). See detailed instructions in the Logs documentation.
2. Attach the log file to your support ticket.
3. Include relevant details about when the issue occurred and steps to reproduce it.