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WHMCS Module

Documentation

    # WHMCS Module

    • Account Not Visible in PanelAlpha
    • Connection Error
    • Incorrect CPU and Memory Limits in WHMCS
    • Connection Error Between PanelAlpha and WHMCS

    # Account Not Visible in PanelAlpha

    Problem: The account exists in WHMCS but does not appear in PanelAlpha.

    Solution:

    1. Verify that the product is set to Automatically setup the product as soon as an order is placed in WHMCS.
    2. Manually run the Create action for the product in WHMCS to initiate the account setup in PanelAlpha.

    # Connection Error

    Problem:

    Connection error: Failed to connect to 158.220.XX.XX port 8443: Connection refused

    Solution: Adjust the protocol (HTTP/HTTPS) and modify the Secure (SSL) connection setting in the configuration.

    # Incorrect CPU and Memory Limits in WHMCS

    Question: How can I adjust incorrect CPU and memory limits in WHMCS?

    Solution: Refresh the module settings page in WHMCS and save the product to reload the current plan configuration from PanelAlpha.

    # Connection Error Between PanelAlpha and WHMCS

    Problem: When attempting to connect to PanelAlpha from WHMCS, the following error occurs:

    Connection Error: Failed to connect to xx.xx.xx.xxx port 8443 after 199 ms: Couldn't connect to server.

    Solution: The issue may be due to an incorrect IP address. Ensure that the IP address configured in the server settings is accurate and corresponds to PanelAlpha.