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Introduction

Documentation
    Introduction
Getting Started
    Installation Guide Update Guide SSL Configuration Translations
System Configuration
    General Configuration Plans Hosting Servers DNS Servers Email Servers Remote Backups Notifications Automatic SSL Plugins & Themes Background Billing Diagnostic Mode Automatic Tester
Admin Area
    Dashboard Instances Services Users Logs Migrations
Onboarding Methods
    Quick Onboarding Super Quick Onboarding Standard Onboarding
Hosting Servers
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DNS Servers
    Cloudflare cPanel DNS Only PowerDNS
Email Servers
    Mailcow cPanel
Billing Systems Integrations
    PanelAlpha WordPress Hosting For WHMCS
Integrations
    Atarim AWStats Matomo Google Analytics Let's Encrypt Google PageSpeed Insights DB-IP Extendify WithoutDNS
Client Area - Instances
    List of Instances Creating New Instance Importing Existing Instance Instance Details Changing Domain Sharing Instances Monitoring Backups Plugins Advanced Settings
Client Area - Hosting
    Summary Domains FTP Accounts MySQL Databases Cron Jobs File Manager DNS Zone Editor Email Addresses Email Forwarders

# Introduction

Welcome to the PanelAlpha Troubleshooting Center - your comprehensive resource hub for diagnosing and resolving issues with your PanelAlpha installation. Our structured approach to troubleshooting helps you quickly identify solutions to common problems and get your system running optimally with minimal downtime.

# How to Use This Resource

The Troubleshooting Center is organized by problem categories to help you efficiently locate solutions:

  1. Identify your issue category in the directory below
  2. Navigate to the relevant section using the sidebar menu
  3. Follow the step-by-step resolution guides provided

To make your experience easier, you can use the Search tool available across both the Documentation and the Troubleshooting Center to quickly locate specific solutions by entering keywords related to your issue.

# Troubleshooting Directory

Category Description Common Issues
Installation Issues Problems during initial setup and wizard configuration Setup failures, system requirement issues
Configuration Problems Issues with system settings and configurations Plan setup errors, SSL configuration problems
Client Area Issues Problems with the client-facing interface Instance management errors, user access problems
Integration Problems Issues with third-party service connections API connection failures, authentication problems
Diagnostic Tools Tools and utilities for system diagnosis Using diagnostic mode, resolving common error messages

# Advanced Support

If you cannot find a solution to your specific issue in our Troubleshooting Center, our expert support team is ready to assist you:

  1. Check System Status: First, review our Health Check to verify system components.
  2. Prepare Information: Before contacting support, collect relevant error messages and system logs.
  3. Contact Support: Connect with our technical support team (opens new window) for personalized assistance.

# Using System Logs for Support

When reporting issues to the PanelAlpha support team, providing system logs significantly expedites the troubleshooting process:

  1. Download the system logs from Admin Area → Logs (available in .zip format) - see detailed instructions in Logs documentation
  2. Attach the log file to your support ticket
  3. Include relevant details about when the issue occurred and steps to reproduce it

System logs provide valuable diagnostic information that helps our support team resolve your case more efficiently.

Our dedicated team is committed to resolving your issues and ensuring your PanelAlpha installation performs optimally.