# Client Area Functionality
# Issues logging into WP-Admin
Error: Warning: The package could not be installed. 'No valid plugins were found.' Plugin update failed. Warning: The '/home//.panelalpha/8T034qt5_20240511_002956/controlpanel-sso.zip' plugin could not be found.
Solution: This error may occur if the Control Panel Connection must-use plugin is missing or corrupted. Run the following command on the server where PanelAlpha is installed:
docker compose -f /opt/panelalpha/app/docker-compose.yml exec api php artisan connectors:build
The SyncWordPressData job will automatically reinstall the must-use plugin during its next daily run. To force immediate installation, you can manually trigger the synchronization or wait for the scheduled job.
# Unauthorized or Not authorized message in Client Area
Problem: Users see Unauthorized or Not authorized in the Client Area.
Solution: Check the plan configuration in Plan -> Other -> Disable privilages for the affected plan. If this option is enabled, disable it and test access again.
# Visitors and bandwidth not calculated
Problem: The number of website visitors and bandwidth is not calculated or displayed in the instance details.
Solution: For those using PanelAlpha Engine, the views and bandwidth information will not be displayed unless you set up the Matomo or Google Analytics integrations.
# Instance Details are outdated or out of sync
Problem: Instance details are not up-to-date and do not reflect the actual state of the WordPress installation.
Solution: Run the synchronization command on your PanelAlpha server to refresh instance details:
docker compose -f /opt/panelalpha/app/docker-compose.yml exec -T api php artisan applications:sync-installation-details {id?}
Parameters:
{id?}(optional): Specific instance ID to sync. If omitted, all instances will be synchronized.
# Instance preview not available
Problem: The website preview in the "My Instances" section shows "Preview not available."
Solution: Enable and configure the Google PageSpeed Insights integration to view the instance preview. More information can be found in the Google PageSpeed Insights documentation.
# Domain does not point to the instance
Problem: The domain does not point to the server after instance creation.
Solution:
- Check if a "DNS propagation is in progress" message appears in the client area.
- Click on the message for instructions on properly mapping your domain to the server.
# Custom logo image
Problem: The logo appears pixelated. What are the standard dimensions for the logo?
Solution: The recommended dimensions for the PanelAlpha logo are 271x60 pixels. To prevent pixelation, use an .svg file, which scales without losing quality.