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Diagnostic Mode

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# Diagnostic Mode

  • Hosting account not found
    • How to restore a hosting service
  • Instance files not found
  • Manually Disabling Diagnostic Mode

# Hosting account not found

Problem: The hosting account has not been detected. It may have been removed.
Solutions for the administartor:

  1. Delete the service manually from PanelAlpha.
  2. You can also try to recreate the service manually. To do so, you will need the username associated with the missing hosting account. If you have a backup of the WordPress installation existing on that service, you may also restore it.

# How to restore a hosting service

  1. Find the username associated with the missing hosting account:

  1. Manually create a service with the previously used username on the hosting server.

  2. If WordPress instances were previously installed on the corrupted hosting service, you can restore them now using backups:

# Instance files not found

Problem: The WordPress installation files could not be detected.
Solution: Restore the WordPress installation from a backup.

# Manually Disabling Diagnostic Mode

Problem: You need to manually disable diagnostic mode for a specific instance. This is only necessary when Diagnostic Mode displays the message: "Diagnostic Mode has been enabled by admin."

Solution: Use the following command on your PanelAlpha server:

docker compose -f /opt/panelalpha/app/docker-compose.yml exec api php artisan diagnostic-mode --app-id=INSTANCE_ID --disable

NOTE: Replace INSTANCE_ID with the actual ID of the instance you want to disable diagnostic mode for