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Page Contents
  • Hosting account not found
  • How to restore a hosting service
  • Instance files not found
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Client Area - Hosting
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# Diagnostic Mode

  • Hosting account not found
    • How to restore a hosting service
  • Instance files not found

# Hosting account not found

Problem: The hosting account has not been detected. It may have been removed.
Solutions for the administartor:

  1. Delete the service manually from PanelAlpha.
  2. You can also try to recreate the service manually. To do so, you will need the username associated with the missing hosting account. If you have a backup of the WordPress installation existing on that service, you may also restore it.

# How to restore a hosting service

  1. Find the username associated with the missing hosting account:
Diagnostic mode: restoring backups - PanelAlpha Documentation
Diagnostic mode: restoring backups - PanelAlpha Documentation

  1. Manually create a service with the previously used username on the hosting server.

  2. If WordPress instances were previously installed on the corrupted hosting service, you can restore them now using backups:

Diagnostic mode: restoring backups - PanelAlpha Documentation
Diagnostic mode: restoring backups - PanelAlpha Documentation
Diagnostic mode: restoring backups - PanelAlpha Documentation
Diagnostic mode: restoring backups - PanelAlpha Documentation

# Instance files not found

Problem: The WordPress installation files could not be detected.
Solution: Restore the WordPress installation from a backup.

Diagnostic mode: restoring backups - PanelAlpha Documentation
Diagnostic mode: restoring backups - PanelAlpha Documentation