PanelAlpha Documentation
Back Home
Live Demo Get Started

Diagnostic Mode

Documentation
    Introduction FAQ
Getting Started
    Requirements Installation Update Guide SSL Configuration Resetting Admin Password Translations Health Check Diagnostic Mode Additional Configuration
Admin Area
    Dashboard Instances Services Users Logs Migrations
Onboarding Methods
    Quick Onboarding Super Quick Onboarding Standard Onboarding
System Configuration
    General Configuration Branding Hosting Servers DNS Servers Email Servers Remote Backups Plans Notifications Automatic SSL Themes, Plugins and Packages
Hosting Server Connections
    Hosting Scenarios PanelAlpha Engine for Docker cPanel Plesk DirectAdmin WP Cloud
Email Server Connections
    Mailcow cPanel
DNS Server Connections
    Cloudflare cPanel DNS Only PowerDNS
Billing Systems Integrations
    WHMCS
Billing Scenarios
    Introduction Single WordPress Instance Predefined WordPress Template Multiple WordPress Instances Cross-Selling Paid Plugins and Themes Cross-Selling Domains Plan Upgrade Free Trial Period
Integrations
    Integrated Solutions Matomo Google Analytics Let's Encrypt Google PageSpeed Insights DB-IP Extendify
Client Area - Instances
    List of Instances Creating New Instance Importing Existing Instance Instance Details Changing Domain Sharing Instances Monitoring Backups Plugins Advanced Settings
Client Area - Hosting
    Summary Domains FTP Accounts MySQL Databases Cron Jobs DNS Zone Editor Email Addresses Email Forwarders

# Diagnostic Mode

  • Hosting account not found
    • How to restore a hosting service
  • Instance files not found

# Hosting account not found

Problem: The hosting account has not been detected. It may have been removed.
Solutions for the administartor:

  1. Delete the service manually from PanelAlpha.
  2. You can also try to recreate the service manually. To do so, you will need the username associated with the missing hosting account. If you have a backup of the WordPress installation existing on that service, you may also restore it.

# How to restore a hosting service

  1. Find the username associated with the missing hosting account:

  1. Manually create a service with the previously used username on the hosting server.

  2. If WordPress instances were previously installed on the corrupted hosting service, you can restore them now using backups:

# Instance files not found

Problem: The WordPress installation files could not be detected.
Solution: Restore the WordPress installation from a backup.